Terms, Refunds And Delivery.

Terms and Conditions

This website is operated by Louis Seeco. By browsing this website, placing an order, or completing payment through PayFast, customers agree to use the website lawfully and to provide accurate contact, billing, delivery and order information.

Orders are for the book We Are Not Consumers and any related direct purchase arrangements shown on this website or confirmed by Louis Seeco. Prices are shown in South African Rand and may be updated before an order is placed. An order is accepted once payment has been successfully processed and Louis Seeco has confirmed the order details.

Louis Seeco may contact customers using the details supplied to confirm payment, delivery, signed-copy requests, bulk orders or other order-related requirements. Website content, book material, images and branding remain the intellectual property of their respective owners and may not be copied or used without permission.

These terms are governed by the laws of the Republic of South Africa. For order queries, contact Louis Seeco on +27 82 652 8999.

Refund and Cancellation Policy

Customers may request cancellation before an order has been dispatched or before a signed, personalised, bulk or special order has entered fulfilment. Refund requests must be sent to Louis Seeco on +27 82 652 8999 with the customer name, PayFast payment reference and order details.

Refunds may be approved where payment was duplicated, the wrong amount was charged, an order cannot be fulfilled, or a damaged or incorrect item is reported within 7 days of receipt. Approved refunds are processed through the original payment method where possible and may take 5 to 10 business days after approval, depending on bank and payment-provider processing times.

Refunds may be excluded for delivered books that have been used, damaged after delivery, or personalised at the customer's request, unless required by South African consumer law. Delivery fees may be non-refundable once delivery has been booked or completed.

Shipping or Delivery Policy

Book orders are delivered to the address supplied during checkout or arranged directly with Louis Seeco. Delivery is currently arranged for South African addresses unless another delivery area is confirmed in writing before fulfilment.

Estimated delivery timelines and costs depend on the delivery location, quantity ordered and courier or handover arrangement. Louis Seeco's team will confirm delivery details after checkout where they are not already included in the order price. Typical delivery estimates are confirmed per order once payment and delivery information have been received.

Louis Seeco is responsible for preparing confirmed orders for dispatch. Courier delays, incorrect delivery details, recipient unavailability and events outside Louis Seeco's reasonable control may affect delivery timelines. For services, bulk orders, events or project-based work, delivery or fulfilment is arranged according to the approved quotation or agreed project schedule.